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#1
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Re: Coercing McMaster into sending me a catalog.
Wow! I will be honest, I can't recall a single negative word ever said about them unless it is that their prices are high for some items.
I have placed literally 100's of orders totalling well over $100,000 with them over the last 10 years. I got the same great service whether the order was from me personally, or as a Delphi engineer, or as a small business man. I have nothing but good things to say about them. In fact, I often use them as examples of a company with great customer service, one that almost always exceeds customer expectations. Strange that Dave and I should have such a widely varying experiences with the same company. Perhaps the Aurora, OH service center is better at servicing the Midwest than whatever facility Dave has been working with. It's a puzzle. Joe J. |
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#2
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Re: Coercing McMaster into sending me a catalog.
My company is a vendor to McMastar Carr. We do approx $200,000 a year with them. They are a bit disorganized for a company their size. I also find using their website very difficult. I am sure they could double their business with some changes to their operations.
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#3
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Re: Coercing McMaster into sending me a catalog.
Mcmaster Carr is on my A list of vendors. Never had a problem with an order. I quite often e-mail them for spec sheets and usually get a reply that day. They are not always the cheapest but if its in stock I usual get the stuff fast. 1 or 2 days. Your school probably has a catalog. The maintenance people or the shop teachers may have it. If not I bet they would be very responsive from a school. Ask your school to get you 1.
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#4
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Re: Coercing McMaster into sending me a catalog.
McMaster's website is great. But I do understand the need for the paper copy for searching. See if any local companies have an older one... I know we always had 4 or 5 versions at the plant.
I also have had good luck with McMaster (and Grainer). I also grew up 5 minutes from the Aurora, OH location, and thus must assume that all people from that area are awesome! heh heh heh. |
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