Coercing McMaster into sending me a catalog.

[Joe Johnson]

Wow! I will be honest, I can't recall a single negative word ever said about them unless it is that their prices are high for some items.

I have placed literally 100's of orders totalling well over $100,000 with them over the last 10 years. I got the same great service whether the order was from me personally, or as a Delphi engineer, or as a small business man. I have nothing but good things to say about them. In fact, I often use them as examples of a company with great customer service, one that almost always exceeds customer expectations.

Strange that Dave and I should have such a widely varying experiences with the same company.

Perhaps the Aurora, OH service center is better at servicing the Midwest than whatever facility Dave has been working with.

It's a puzzle.

Joe J.