Problem with freezing frames in LabVIEW

[pdc]

We downloaded the file from 1/17/06 per your instructions. We are still having problems with the grab frame. On occasion, we get a picture. Most times we get a white screen. If we get lucky and get a picture, when we try to grab a new frame, all the camera lights blink as they are supposed to, but we never get a new frame. The download bar just keeps repeating over and over. (this is the same problem as when we get a white frame to start with).

We have been conscious of power supplies, connections etc,. and our camera works fine with last year GUI.

Any thoughts on correcting our problem would be appreciated.