Beware of Comp USA

[Adam Richards]

Originally Posted by Beth Sweet

Maybe I didn't make myself clear. They made me pay $30 to join their "rewards" program then canceled it 2 months later and offered me nothing but a gift card in return. I thought that I would warn people who would be making technical purchases of this store's policy and lack of response to unsatisfied customers.

Actually, they didn't MAKE you pay for anything. If they did, you should've walked out of the store instantly. Encouraged purchasing is a lot different than forced purchasing.

This is actually a pretty standard purchase for refunds/cancellations/etc. You decided to purchase it, and since it wasn't a physical item within 2 weeks or a month, you get the next best thing for cash.

These gift cards don't have to only be used as a form of purchase, as they can use multiple forms of payment for one purchase ($100 in cash, $1500 on a credit card, then redeeming a $300 gift card, etc.).

I work for Circuit City, and while we don't charge for a rewards program (we prefer our Rewards credit card instead ), we can sometimes give gift cards in return for certain items we can't return or certain unrepairable warrantied items (non-iPod mp3 players). This is pretty standard procedure for any electronics store.