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#16
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Re: Beware of Comp USA
Beth,
I agree with you that CompUSA is one of the worst retailers on the planet. I have a long list of abuses that chain has heaped on myself and a few friends. I will only go in when forced to do so by friends or work. I will not spend any of my money in one of their stores ever again. The fact that they are still around is a tribute to the uninformed computer public allowing a store to take advantage of them. |
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#17
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Re: Beware of Comp USA
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TRUE STORY: In 1971 my parents moved and purchased their house from a real estate agent. Many years later I took my mother to a dealer to purchase a new car. The same person who sold her the house was now selling cars. Just like an electronics floor walker, he knew all the options and amenities, but as soon as you asked a question about something under the hood he was lost. Moral of the story: a salesman is a salesman is a salesman. Beth, it is fairly common that if you make a formal complaint to the store manager about such return policies that they have the discretion to make a cash exchange. The reason they make it dificult is so folks give up. Or, you could always use it alternatively as a birthday gift for someone. |
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#18
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Re: Beware of Comp USA
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For example, when I was buying my computer from Best Buy [which runs the Geek Squad service, which IMHO is wayyy over priced], before the salesman would ring up my purchase at the register, he brings out his little paper with all of the Geek Squad services on it, and attempts to get you to purchase at least two of them [because then you'll save X amount of dollars and be prepared when you get a virus!...not really, because they try to get you to purchase Norton...] Anyways, they also wanted to burn me a recovery disc, because they claimed, "That most people don't know how to do it themselves." I replied with, "I am not most people." And that pretty much shut him up. Then when he was ringing up my printer, he reaches under the counter and conveniently pulls out a Geek Squad brand printer-usb cable, and says that I will be needing that to set up my printer because this particular model didn't come with one. And boy did he feel stupid when I pointed to the list of box contents on the package and showed him that it already came with a 6' printer-usb cable. Bottom Line: Research what (additional) services/purchases you absolutely need before you actually buy something so that you aren't fooled by the sales rep and "special" store offers. Oh, and you never actually said what this "Network" program entailed either. |
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#19
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Re: Beware of Comp USA
Sorry, I ended up off of CD for a bit last night, got dad to take me shopping and out to dinner.
The "Network" was a program where everytime you purchased something from the store, you got points and eventually your points added up to money on a gift certificate. You paid $30 to begin and then as long as you made 1 purchase each year your account stayed open. I was told that because of the expensive laptop that I had purchased, I would get lots of points so I should join. And I didn't mind that because, over a year or two, I could rack up enough points to be able to buy something nice that I would want (MP3, scanner/copier etc). |
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#20
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Re: Beware of Comp USA
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#21
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Re: Beware of Comp USA
I don't like shopping at electronic centers like CompUSA, Best Buy, or Circuit City. Mostly because I can find 75% of what they sell much cheaper at Walmart, Target, or K-Mart. I bought my laptop from Staples and it was approximately $800 compared to the $1000 at Best Buy. This was a while ago though and it was a shelf model.
Moral of the post: Department stores carry most of what those stores generally sell, with a nice price cut. Also, if you're going to buy a computer, ask if you can get the instore display one. They usually knock a bunch of money off of it. Just make sure it's in good condition and if it was behind glass liek the ones they have at Walmart now then it would be better. |
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#22
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Re: Beware of Comp USA
The following is one reason why I've learned to just say no. Not just to CompUSA, but to all of those stores with their shystering come-ons.
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#23
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Re: Beware of Comp USA
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Unfortuneatly, its sounds like you got sucked into the corporate trap. AS far as salesmanship goes, I'll admit I'm not a very good one. I'm very honest with my customers, and will help them with smaller problems and questions. While my sales figures aren't great, I've had many customers give positive feeback to the managers. |
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#24
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Re: Beware of Comp USA
It comes from the top IMHO. Companies who push their managers to push their employees to make the sales often have terrible customer service. Making the sales and helping the customer are two distinct things if you ask me. Very rarely to they join into a package everyone is comfortable with.
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#25
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Re: Beware of Comp USA
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#26
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Re: Beware of Comp USA
I have noticed that nearly all the computer centers/places to buy computers cameras and stuff like that normally try to persuade you into buying a whole lot of stuff you don't really need but they make it sound like you absolutely would be stupid not to get. I ran into this with Best Buy. We bought a new computer a couple years ago. We went in just wanting to get the computer package. Well, as we were getting "rang up" the associate was like "Well you will need monitor wipes, spare ink cartridges, canned air, a wireless router and a whole bunch of other stuff that we truly did not need. They wanted us to buy like 5 monitor wipe containers when we are STILL using the original one that came free with the package. We still do not need the wireless router yet. We already had canned air, that we got at wal*mart for a fraction of their cost, and we have only went through 2 ink cartridges since we have owned the computer. In closing, I think that all the computer stores are full of loop holes and try to urge you to buy more, but in the end I still won't want to get most of the stuff they offer, even the "Rewards" cards that are supposedly so great, I've never heard a good thing about them.
This is ALL just my $0.02. |
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#27
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Re: Beware of Comp USA
Beth, did you purchase your membership in the Network program using a credit card? If so, you may be able to dispute the charge as you are no longer getting something that you paid for.
Although all that gobbledy-gook language where they reserve the right to do just about anything they please may limit your options. Kinda like the referendum question now being addressed by the courts in Michigan - you gotta read what you are signing. (No digressions on the merits of the referendum, please.) |
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#28
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Re: Beware of Comp USA
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#29
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Re: Beware of Comp USA
Being prety computer savy myself. the only item i get at comp USA is Bawls. for all my computer hardware needs i do it through Newegg (www.newegg.com) being based in california i don't pay sales tax. there shiping is super cheap and they always have what im looking for. Also similarly, when they ask for my phone number at radio shack i give them 867-5309. its real hard to say without singing it though
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#30
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Re: Beware of Comp USA
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