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#1
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ALL 23,500 SEGWAYS RECALLED
NEW YORK - Segway Inc. is recalling all 23,500 of the self-balancing scooters it has shipped to date because of a software glitch that can make its wheels unexpectedly reverse direction, causing riders to fall off.The U.S. Consumer Product Safety Commission, which is cooperating with Segway on the voluntary recall announced Thursday, said consumers should stop using the vehicles immediately.
Segway has received six reports of problems with the Personal Transporter, resulting in head and wrist injuries, according to the agency. The vehicles were previously known as the Human Transporter. Segway is offering a free software upgrade that will fix the problem. The upgrades will be done at Segway's 100 dealerships and service centers around the world, according to Segway spokeswoman Carla Vallone, and the company will pay to ship the devices to the appropriate center if need be. It is the second time the scooters, which sell for about $4,000 to $5,500, have been recalled since they first went on sale in 2002. The 2003 recall involved the first 6,000 of the devices sold, and involved a problem that could cause riders to fall off the device when its battery ran out of juice. http://news.yahoo.com/s/ap/20060914/.../segway_recall |
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#2
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Re: ALL 23,500 SEGWAYS RECALLED
As I posted to our own team web site, this was a GOOD "business" decision by Segway.........I commented that:
Sure, they could have announced that a software upgrade was avalaibale and that every user "could" go to the web site and download software, etc. But, forcing people to take their Segways back to a local dealer is a much better decision. It sounds like the problem was identified and QUICKLY dealt with rather than dismissing the risk/cost decision..... |
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#3
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Re: ALL 23,500 SEGWAYS RECALLED
this is the first time Ive seen the 23,500 number (sold).
23,500 * $4,250 = $100 Million dollars in sales (not too shabby! for a total startup from nothing) |
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#4
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Re: ALL 23,500 SEGWAYS RECALLED
Quote:
I was actually shocked at how low the number was. 20,000 over 4 years doesn't seem like very many. |
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#5
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Re: ALL 23,500 SEGWAYS RECALLED
Following a normal business model you would not expect a new company to make any profit for the first 5 years - those years are 100% investment in the new technology and startup costs.
I would expect Segway is paving the way for a very long term commercial existance. In that perspective, this recall was an excellent business decision - keeping quality and user safety on the top of their list of prioritys, and on the forefront of the publics perception. |
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#6
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Re: ALL 23,500 SEGWAYS RECALLED
Quote:
And, just to say I wasn't totally off-base, props to Segway for getting on top of this before it becomes another case of exploding laptops. |
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#8
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Re: ALL 23,500 SEGWAYS RECALLED
I would not say its a bad thing. To put it in perspective, how many times a year does your PC automatically goto the microsoft website and update its SW?
Windows updates are not to improve the operation or to add features, they are to fix bugs, security problems and mistakes. Segway has only needed to update their SW once? That is incredible by most standards! |
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#9
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Re: ALL 23,500 SEGWAYS RECALLED
Quote:
Dean and the Segway investors are visionary people and they are not lacking in financial wherewithal, but five years is still a long time to wait for an expensive idea to become profitable. |
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#10
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Re: ALL 23,500 SEGWAYS RECALLED
I herd on the radio this morning that Segway was going to recall all of their units.
Some effected units from Segway's press release Quote:
Just putting this out there for all of you Segway owners. The error was described on the radio as: Quote:
More info can be found here |
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#11
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Re: ALL 23,500 SEGWAYS RECALLED
I rode my Seg everyday prior to the recall, and will continue to ride it. The plausibility of such an error had to be tried in such circumstances that can almost never be matched. I have a higher chance of hitting a tree stump/water patch/etc, and having my wheels spin out on me. Anyone who had proper Seg training would know to not tightly grip the handlebars, as this could cause the so called "wrist injuries" in such an accident.
Most likely, when a local dealer has an upgrade event I will attend as it's less painful now then to pay for it in the future if need be. |
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#12
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Re: ALL 23,500 SEGWAYS RECALLED
I'm suprised that Segway is letting people know the # of units they have sold. For the first couple of years, this was confidential.
Andy B. |
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#13
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Re: ALL 23,500 SEGWAYS RECALLED
they sould try buletooth or just pull and chug updates on the new segways
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#14
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Re: ALL 23,500 SEGWAYS RECALLED
I think its a safe bet to say Segway does not want their transporters to be user-upgradable, plug in a USB cable and goto some website...
that would open the door for people to hack the SW, to make it go faster or change other control characteristics, outside of Segway LCC control and authority. Im gonna bet its not gonna happen. |
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#15
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Re: ALL 23,500 SEGWAYS RECALLED
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