Frustrated by McMaster-Carr

[Cory]

Originally Posted by M. Krass

Yesterday, we placed a second order and specified that it be shipped via Next Day Air. It didn't arrive today, so I again called to find out what the problem was only to be told that some of the products we ordered -- nitrogen filled gas springs --were not able to be shipped via air freight, so the whole order was shipped via ground. I feel like it would be the least common courtesy to call your customer and let them know that the shipping they requested was impossible or to otherwise explain the situation and give them the opportunity to make a decision regarding the shipment.

Thats weird...usually they send us whatever they have in stock, and leave the rest out and ship it separately (or the same thing, but replace "in stock" with whatever can be sent by the requested shipping method).

We placed an order on I think Monday after kickoff, and we received it 3 days later, which was surprising, considering it was by ground, and came from Norfolk, VA.