Frustrated by McMaster-Carr

[Rickertsen2]

I have always had great experiences with McMaster. I have never placed an order that has not been in my hands same day (i am located in the same city as their warehouse so i pick up orders in person). I was very surprised one time when i called them with a few questions and they transferred me to someone who actually had a good knowledge of the product. They are almost always in stock of whatever obscure item it is i need and are always willing to send me a bill instead of requiring immediate payment.

They actually have a pretty cool setup. They have a partially automated warehouse with robots that pick many of the items. The boxes are robotically sealed as well. The place is absolutely massive with ceiling fans about 25' in diameter.