Fed Ex Airbill Troubles

[Hieb]

I've been having the same problems. All of our dimensions are smaller than the max, but it's not being allowed. It also says the max. weight is 150 lbs.

It's a little frustrating.

EDIT: OK, it appears that FedEx doesn't support Firefox. When I used Explorer it worked fine.

[JackN]

1derboy's Mom here. I had the same problem with the dimensions trying to do 2137's airbills. It kept kicking me out. I talked to FIRST and the problem was solved when I went in through Internet Explorer not Mozilla Firefox. And making sure my cookies were ok. Hope this helps.

[Mike Martus]

I had many problems.... The person at FedX had me hold down the control key and click the "Continue" button several times. This got me past the blockers found on IE. All went well after that.

Remember you must call on Monday to schedule Tuesday pick-up. They only do 1 day in advance.

[DonRotolo]

Originally Posted by Warren Boudreau

What if I forget??

Don't.

This is also part of the FIRST experience. Mess up something important and you lose. Just like real life.

Don

[Dave K.]

Originally Posted by Hieb

I've been having the same problems. All of our dimensions are smaller than the max, but it's not being allowed. It also says the max. weight is 150 lbs.

It's a little frustrating.

EDIT: OK, it appears that FedEx doesn't support Firefox. When I used Explorer it worked fine.

Interesting, I use FedEx quite a bit as a preferred shipper, and use Firefox with their website on a very regular basis.


I believe that 150lbs would be the cutoff weight for a non-freight shipment, but since you retraced your steps in IE and got different results, your results seem conclusive so there must be something about their freight sight that must have only been tested for compatibility.

[Gatto]

Okay, it's the day before ship and I too am trying to print an airbill. Same problem. It will not accept the length. I call FedEx tech support and they keep me on the line 20 minutes and then tell me..."sorry, we are getting the same error here and we don't know what to tell you." I tell the gal that it's probably just one line of code! She says that they are just the call center and can't actually fix anything. Not too impressive.
Then I check Chief Delphi to see if anyone else is pulling their hair out. Misery truly does love company! Thanks for making me feel that I'm not crazy.
Anyhow, I get back on to try pressing the control key as one person wrote in. Guess what? It works just fine this time without doing anything special. Good grief.

[Mike Betts]

All,

Please read this. I hope it helps.

Mike