i need help w/ a 0x0000008E error

[youngWilliam14]

i called HP earlier today, and all i got was some guy in india who put me on hold for a good half an hour

and now it freezes when i try to boot in safe mode

Schnabel, if i could borrow that cd overnight during atlanta, i'd really appreciate it. thanks!

[Bongle]

Originally Posted by youngWilliam14

i called HP earlier today, and all i got was some guy in india who put me on hold for a good half an hour

and now it freezes when i try to boot in safe mode

Schnabel, if i could borrow that cd overnight during atlanta, i'd really appreciate it. thanks!

If you have a CD burning program that can burn .iso images (almost all of them, if you dig), then you can get the ubuntu live CD here:
http://www.ubuntu.com/getubuntu/download

Other things that images are called, to help you looking in your burning app:
-CD backups
-.isos
-.bin/cues
-copied CDs
-backups

I attached a screenshot of what the "burn image" feature looks like in my version of nero. Once you select that, you just look for your .iso, and you're done. Once burned, you just need to put it in your laptop on bootup, and it should load the OS. Be careful though: don't INSTALL linux (it'll wipe out your current OS), just use it to back up your stuff.

If it doesn't check the CD before loading windows, you'll have to change the boot order in your BIOS. You need to make the CD a higher boot priority than the hard drive (where windows is).

------- End of Linux Suggestions ------
Another possibility is you could use the Ultimate Boot Disk, which is a DOS-based dealie which is probably less stressful on your (possibly damaged) hardware than linux would be. It actually supports being installed ONTO a USB stick (if your BIOS supports it) and booting from that, as well as the more standard CD-based bootdisk.

You'd have to do some research to see if it supports read/write to USB drives. It probably does, but you probably have to manually mount it.

Here is the Ultimate Boot CD site: http://www.ultimatebootcd.com/
Here is a download mirror: http://pcinfo4u.net/ubcddls.asp
Here is a direct link to the zip file which contains the .iso: http://pcinfo4u.net/ubcd/ubcd40.zip

[Scott L.]

Here is another Microsoft Knowledgebase article. http://support.microsoft.com/kb/330187/en-us It seem to refrence the exact error you are having.

Also here is a site where the article was linked from http://kadaitcha.cx/stop_err.html#0x0000008E
Another solution is to do a repair install of windows as a last resort before a total reformat. a repair install will only reinstall the O/S related files. You may loose custom windows settings, and you may have to redownload any microsoft updates, but its better than a complete reformat. Hope this is of help to you.

[burkechrs1]

If you can, boot into safe mode and back up the mandatory files you need. I hvae gotten that error a few times on the radio station computer at school and sometimes a simple reboot fixes it other times i need to do a complete system restore. I have never lost any data though, so it may be a good sign. I think people tend to overreact when they see that screen. Just pull the power and reboot. I hope it works out for you.

[Daniel_LaFleur]

The Blus screen (of death, or BSOD) happends whenever any program illegaly tries to write to the protected (physical) memory where the kernel OS resides. This is done because any changes to the OS Kernel can cause physical harm the computer (especially data media like Hard drives).

The 'Data Dump' creates an image file of your physical memory on the PC. This is done so that support can 'view' what the PC was trying to do at the instant the memory overwrite occured. This helps them contact vendors that have bugs in their drivers and helps detect malicious programs that may try and cripple the OS's security.


Both MS Knowledge database references to that error specify hotfix 322389. So this means that they know (roughly) what the problem is but haven't had enough time to determine the extent of the issue. I HIGHLY reccommend you run this hotfix (if you can get to the MS site).

Also, you might want to check any drivers you have recently updated (including any recent MS updates like the GDI+) and rollback any that may be bugged (especially look at recent video drivers, as they are notorious for causing BSoD's).

Good luch and let us know how it comes out.


.

[John Gutmann]

No to be mean to india, but whenever I call customer service and I get an indian guy, I ask for a person who speaks english. But frmo my expirience, they people I usually get are people who know what they are talking about and not just reading off a computer screen. Last time I call the guy didn't know what windows or laptop meant.

-John