Lesson Learned: The Positive.

[galewind]

I particularly liked that they had "plants" for people giving out the gracious professionalism pins. While it seems almost like dangling a carrot in front of their faces, doing it without announcing it was an opportunity for people to learn how "random acts of kindness" should be applied.

One of the students on our team saw a USB cable laying on the sidewalk between the dome and the omni. He saw a lady sitting on a ledge with a laptop. He picked it up and said "is this yours?" She then told them that she had been waiting for half an hour for someone to stop and pick it up for her. She then gave the pin to him.

What was great was that we shared the story at a team meeting and while walking back to the hotel, and it was one of those "deep" moments (not a "hey everyone look for something to pick up to get a pin" moments, though we joked about it).