updating firmware on crio

[Darren Collins]

We're having issues updating the firmware on our cRIO too. The status in the "Reconfiguring Device" window shows us going through the following:

Extracting CompactRio Image...
Connecting to CompactRio device...
Formatting CompactRio device...
Assigning IP Address...

Updating CompactRIO Image...
unable to complete operation because of unexpected error 15425
FTP transaction 425 connection error



We are connected directly to the cRIO via a crossover cable. We have also tried through the driver station and the wireless. Additionally, we have tried different IP addresses on the computer. We have also disabled our firewall on the computer.

Any suggestions would be most appreciated. Thanks in advance.

[Dave Flowerday]

Originally Posted by D Collins

We are connected directly to the cRIO via a crossover cable.

This is probably not your problem since you said you've also tried it through the DS, but I'll post anyway in case others have this issue.

We initially tried to update the Rio firmware with a direct connection between the PC and the Rio, but that caused the Labview updater program to crash, returning some cryptic error about an unhandled exception or something. (we tried a few times). In the end, I decided this was probably due to the fact that when using a direct connection, the Rio reboots and when that happens the laptop thinks the network cable is unplugged (because the Rio shuts down its network port for a moment). I suspect the updater program is trying to communicate at some point when Windows thinks the network is unplugged and this causes an error which the updater fails to handle. I ended up connecting the laptop to the DS and the DS to the controller as recommended (just had to find another ethernet cable) and then it worked OK.

[Alan Anderson]

Originally Posted by D Collins

...
Updating CompactRIO Image...
unable to complete operation because of unexpected error 15425
FTP transaction 425 connection error
...
We have also disabled our firewall on the computer.

Are you sure your firewall is off? I had disabled ours even before loading the FRC LabVIEW software, but we got the same FTP error the first time we tried to update the cRIO. I found that the firewall had mysteriously re-enabled itself, turned it off again, and the update succeeded on the next attempt.

[Matt Clayson]

The firewall was disabled and the error still shows up.