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#1
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Bimba order form "glitch" (was: Urgent cylinder swap needed)
EDIT: Got the right part ordered, figured out what's going on. Keep scrolling to learn more. Last edited by jgannon : 23-01-2009 at 11:16. |
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#2
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Re: Urgent cylinder swap needed
I tried to help out Joey, and ordered the 18" cylinder...but the confirmation email said that I ordered a 12" cylinder too!
I guess we can't get all the cylinders lengths that are listed? |
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#3
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Re: Urgent cylinder swap needed
I'm so glad to know it wasn't my mistake. Armed with the knowledge from Jim's attempt, I got someone at Bimba to fess up that there's a glitch in the free parts order form. They've been very helpful in getting the right part for us. I don't know if the form has been fixed yet, but if you still have yet to order your free cylinders, be sure to call Bimba right away if the confirmation e-mail doesn't match what you asked for.
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#4
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Re: Urgent cylinder swap needed
Thanks for sharing this info!
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#5
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Re: Urgent cylinder swap needed
Joey, I checked our stock and we don't have one to send. I would order it, but it sounds like the system won't allow you to order.
Thanks for the update! |
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#6
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Re: Urgent cylinder swap needed
I don't expect that anyone does, since (as far as I know) this is the first year we're allowed to use stroke lengths greater than 12" but less than 24". That's why I went into panic mode.
For what it's worth, I just dug through the source code of the order form, and it looks like right now, if you order a cylinder with a stroke of 12"-19", you'll get a 12", and 20"-24" will get you a 24". Maybe they never intended to provide the intermediate lengths in the first place, since they've never done it before, but then I don't know why they would list them and then send something else. It's pretty hard to complain about free things that would otherwise be pretty expensive, but I hope there aren't any other teams who were designing around that part being available. At least we're getting ours. Thanks for your help, Jim and Bimba. |
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