TIMS Really slow?

[jspatz1]

I have spent several frustrating hours in TIMS trying get our info up to date. Very, very slow. Often it is so slow, that the system kicks you off for inactivity before it even finishes refreshing the last page, which makes it unusable. I'm afraid Thursday could be a train wreck if more resources are not put on it. Perhaps they have limited resources on it until then, and will add more when needed. Let's hope so. Obviously traffic will skyrocket on Thursday, so unless something changes, it won't be pretty.

[lynca]

Originally Posted by jspatz1

the system kicks you off for inactivity

FIRST needs to disable the inactivity kick-off feature off. It has a 5 minute time-out which is very frustrating. This has been a problem for many years.

Discussing these issues on ChiefDelphi is comforting but not as effective as submitting bug reports on TIMS support
https://my.usfirst.org/frc/tims/site.lasso

(if that link doesn't load just email frcteams AT usfirst org )

[RoboMom]

Sometimes it helps to let HQ know if lots of people are experiencing problems. I would suggest contacting frcteams@usfirst.org.

[sanddrag]

I wrote them, and they will be looking into the issue.

[maltz1881]

I spent 2 hours trying to update our new sponsors. We have 4 new ones and it took that 2 hours to get 2 of them into the system. I tried again in the later hours when I figured it wouldn't be as busy, it is still not working correctly. I had my husband try on his computer and it kicked him out. I am going to try again later tonight around 10 or so. I hope they have this taken care of by the 1st otherwise that site will crash.

[jspatz1]

For me it doesn't seem to matter what time of day I try to work with it, it is unusable even in the middle of the night.