Autodesk upload issues?

[Ecohen694]

My team is having an issue because we have no idea if it uploaded correctly. We tried it once, then it gave us a page could not be displayed error and sent no e-mail, and now it says that "we cannot submit at this time". Could one of you teams that has already submitted try to go back to the submission page to see if it says that for you? If it does, then we may be able to assume that it does that when you have already submitted, instead of just locking US out.

[Popper99]

Originally Posted by Ecohen694

My team is having an issue because we have no idea if it uploaded correctly. We tried it once, then it gave us a page could not be displayed error and sent no e-mail, and now it says that "we cannot submit at this time". Could one of you teams that has already submitted try to go back to the submission page to see if it says that for you? If it does, then we may be able to assume that it does that when you have already submitted, instead of just locking US out.

My team is trying to submit but we are getting the same message so I believe this is happening for everyone.

Edit: The form appears to be working again.

[Ecohen694]

Ours is working again too, we're trying to resubmit now.

[rastermon]

I was able re-submit ours. (due to not knowing if it succeeded)
If past years are any guidance, you were able to update or re-upload your submissions until the deadline.

The minimal feedback I got was.. (only in the status bar)
Waiting for student....
Saving Gallery...
Done.

[Ecohen694]

I think it may have worked, but we are not recieving a confirmation e-mail so we have no way of knowing. Is this happening to you guys? Also, is there any other way to tell?

[rastermon]

Are you checking the correct email?
It should be sending to the email account of the person logged in to firstbase.autdesk.com when it was submitted.

[Ecohen694]

I'm completely sure. My e-mail is also my user ID.

[rjbman]

We've been trying to submit for about half an hour now. Still won't submit; it times out each time. We're not sure how to fix it, so we'll keep submitting. We took a video showing it trying to submit about half an hour ago, and so we have proof if they have any problems that we were indeed trying to submit.

Anyone else having problems tonight?

[Ecohen694]

We're having the same exact problem, we've notified our area's FIRST representatives with timestamped e-mails, uploaded to our own servers so that we have time information as proof that we've finished and are trying to submit. We've also contacted Autodesk itself, but they will get back to us in "one business day" which is hardly useful.

[rjbman]

How do you contact FIRST reps?

[bls0620]

We are having the same exact problem. We've been trying to upload our animation since 2:30 HST(4:30pm PST) but the Autodesk website wouldn't let us. And now, submission entry is closed...

Is there anyway for us to submit our animation?

[rjbman]

Originally Posted by bls0620

We are having the same exact problem. We've been trying to upload our animation since 2:30 HST(4:30pm PST) but the Autodesk website wouldn't let us. And now, submission entry is closed...

Is there anyway for us to submit our animation?

I would just keep trying to submit; also email frcteams@usfirst.org and explain the problem.

Good luck.

[wsansewjs]

I am still sitting here since 7:30pm EST trying to upload this submission. It keep timing out. -sigh-

Hope Autodesk can see this...

-Josh

[rjbman]

Originally Posted by wsansewjs

I am still sitting here since 7:30pm EST trying to upload this submission. It keep timing out. -sigh-

Hope Autodesk can see this...

-Josh

Well now it's timing out instantly.

anyone else?

[MrPowers399]

Originally Posted by rjbman

Well now it's timing out instantly.

anyone else?

Yeah the same thing has been happening to me. I really hope they do something about this or it was 6 weeks wasted for me. anyone else frantically emailing FIRST and Autodesk? haha