classmate crashing problem

[harpal1991]

Classmate is recently has been crashing often on the developer user. we are experiencing random crashes even when the system is doing nothing. we have tried scanning for virus and reg errors. nothing is stopping the blue screen from coming on and crashing it.

[Mark McLeod]

You can save your code to a memory stick, then try restoring the Classmate from the Restore stick that came in the KOP.
Then reapply the latest LabVIEW and Driver Station Updates (and Java and Windriver if you are using those).

[harpal1991]

I tried that earlier, but when I booted from the Restoration Key USB (second option on the recovery option - USB: Sandisk....) I only got a black screen with a blinking underscore. I left it for an hour and still nothing.

[harpal1991]

any help please, this is a big problem for us.

[Mark McLeod]

Hopefully, it's just a problem with the Restoration USB stick.
If you can borrow another stick from a nearby team, try that.

Otherwise, I'd call the 2goPC hardware help line.

Originally Posted by Control System page

Hardware

CTL for Classmate hardware help - Submit a ticket online. Please remember to include the Serial # or Asset Tag # of your Classmate PC, your contact info, and a shipping address if a repair is needed. We also recommend that you add "support@ctl.helpserve.com" to a white-list if you have a spam blocker installed.