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Unread 11-01-2011, 16:58
sanddrag sanddrag is offline
On to my 16th year in FRC
FRC #0696 (Circuit Breakers)
Team Role: Teacher
 
Join Date: Jul 2002
Rookie Year: 2002
Location: Glendale, CA
Posts: 8,507
sanddrag has a reputation beyond reputesanddrag has a reputation beyond reputesanddrag has a reputation beyond reputesanddrag has a reputation beyond reputesanddrag has a reputation beyond reputesanddrag has a reputation beyond reputesanddrag has a reputation beyond reputesanddrag has a reputation beyond reputesanddrag has a reputation beyond reputesanddrag has a reputation beyond reputesanddrag has a reputation beyond repute
Re: KIT OF PARTS! (2x2x10 machine key missing)

AndyMark's quick solution to the problem is exemplary. In an era of declining customer service across several industries, it is important to take care of your customer base. Small things really go a long way. I remember when AndyMark was brand new and still small in 2005, and the first order I received from them. It included a hand-written note with the packing slip. While that isn't practical anymore, I really enjoyed it back then. It added a personal touch of customer service.

I recently had another industrial supplier fill my order with the wrong parts. The parts I was missing (and the incorrect parts I received) cost about $30. The company offered no solution other than to purchase the correct parts again. They do millions in sales annually, and would not budge on their own $30 screwup. Needless to say, they'll never be hearing from me again.

Some companies cut costs (and cut corners to do so). Some work hard to build loyal customers. Which would you rather purchase from?
__________________
Teacher/Engineer/Machinist - Team 696 Circuit Breakers, 2011 - Present
Mentor/Engineer/Machinist, Team 968 RAWC, 2007-2010
Technical Mentor, Team 696 Circuit Breakers, 2005-2007
Student Mechanical Leader and Driver, Team 696 Circuit Breakers, 2002-2004
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