Cannot upload animation....

[Hyniora]

hello folks...

someone here with the problem of uploading but the site says that it dint uploaded??? please help us!!! =S

bye ^^

[rdlevy1215]

I wish I could help, but we are experiencing the exact same problems.

[65_Xero_Huskie]

Check your file size. Is it the size permitted? I know we had this problem last year.

[JaneYoung]

Can you guys be a little more specific?
Jane

[rdlevy1215]

Sure, Our animation is a .mov file that is approximately 70MB. When we try to upload to First Base it claims that it has completed 100% of the upload, however when it is 'done' and the page refreshes it still says that we have not uploaded it. We have tried numerous times yesterday and today and we get the same problem.

[JaneYoung]

Originally Posted by rdlevy1215

Sure, Our animation is a .mov file that is approximately 70MB. When we try to upload to First Base it claims that it has completed 100% of the upload, however when it is 'done' and the page refreshes it still says that we have not uploaded it. We have tried numerous times yesterday and today and we get the same problem.

Look here under entry requirements. There is an email address for you to write to. Write them and ask for assistance. Yesterday, I had a few questions and they were very helpful.

http://firstbase.autodesk.com/?nd=fi..._visualization

Jane

[Hyniora]

yeah, we are with the same problem.... but our file is with 200mb... and it doesnt exceeds the determined size... is there a problem with the site?

[rdlevy1215]

we tried that, unfortunately no response. Does anyone know if there is a phone number that we can call?

[Hyniora]

no one knows if there's a phone number or other way to contact them???

[BuddyB309]

Look there are probably 100 teams out there trying to upload there video right now. The server is probably reciveing tons of information and its probably slowing everyone down. This happens every year.

[Hyniora]

nyuu... geez, are you serious? what a problem.... but at least it could upload.... dont u think???

[JaneYoung]

Originally Posted by JaneYoung

Look here under entry requirements. There is an email address for you to write to. Write them and ask for assistance. Yesterday, I had a few questions and they were very helpful.

http://firstbase.autodesk.com/?nd=fi..._visualization

Jane

I received confirmation a little bit ago that this is the correct way to contact them.

Try to stay calm and in your email, be as specific as you can be regarding the problem you are having. I'm thinking part of it is what BuddyB309 is saying as far as everyone trying to enter their submission today.

Jane

[team 2244]

HELP US ! ! !
We are from Free Access Evolution Team and we are having problems trying to upload the animation. We developed the animation with all the specifications provided in www.autodesk.com/firstbase, but the upload didn't run. So now, we are thinking of making a new site to put our animation there, so we could tell FIRST the password to enter on the site. What do you think of this? Do you think t's possible?

P L E A S E A N S W E R U S ! ! !

Pedro (#2244)

[JaneYoung]

Originally Posted by team 2244

HELP US ! ! !
We are from Free Access Evolution Team and we are having problems trying to upload the animation. We developed the animation with all the specifications provided in www.autodesk.com/firstbase, but the upload didn't run. So now, we are thinking of making a new site to put our animation there, so we could tell FIRST the password to enter on the site. What do you think of this? Do you think t's possible?

P L E A S E A N S W E R U S ! ! !

Pedro (#2244)

Pedro - I just sent you a PM (private message). Please read that.
You must follow the correct procedure to submit your animation entry.
It is probably slow right now because so many teams are trying to submit.
Stay calm or try to - and send an email with your specific questions.

Autodesk is receiving the emails that teams are sending and they are responding.
Jane

[team 2244]

Thanks for the info ^^

Tamires(#2244) [Hyniora]