It's about time I ask for help... How do you know if your cRio is fried?

[lucybugg101]

So, some background, last year at BAE GSR our cRio was having problems and would run code that we had uploaded a good amount of time prior to competition, no matter how many time we would try to put in the current code. As you can imagine, this was very concerning, however we just dealt with it and moved on. This year I am trying to reimage the cRio (I have been trying for over a week now) and I am unable to. I have had team 1517 help me all day today (Thank you so much guys) but still it isn't working, even though we followed the same steps they did and it was successful for them. Is it possible that our cRio is just dead? We didn't get the new cRio this year, so we are using the old 8-slot one. Any ideas on what is going on? Is it just the cRio? And if so, how do we get another one?
Thank you,
Team 1721