cRIO Imaging Failure

[agentKmurph]

So my team just got our new compact cRIO and the last couple of days our programmer and I have been trying to reimage the cRIO. Trying unsuccessfully. So far we've tried crossover and ethernet cables to connect to our programming laptop to the cRIO, disabled all firewalls on it as well, used a dizzying array of different IP and subnet settings, and made sure all the modules were in the right slots and still it we are getting the same error. Probably the most annoying thing is that flashing takes about 20 minutes for it fail - I mean if its going to fail at least to it right off the bat so we dont have to waste our time waiting.

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Unable to complete operation because of unexpected error:
Error 54 occurred at TCP Open Connection in NI_InternetTK_FTP_VIs.lvlib:FTP Open Data Connection.vi->NI_InternetTK_FTP_VIs.lvlib:FTP Data Send.vi->NI_InternetTK_FTP_VIs.lvlib:FTP [STOR].vi->ConfigUtility.lvlib:2012_FTPSubFolder.vi:3->ConfigUtility.lvlib:2012_FTPSubFolder.vi:2->ConfigUtility.lvlib:2012_FTPSubFolder.vi:1->ConfigUtility.lvlib:2012_FTPFolder.vi->ConfigUtility.lvlib:ReImageTarget.vi->ConfigUtility.lvlibialog.vi

Possible reason(s):

LabVIEW: The network address is ill-formed. Make sure the address is in a valid format. For TCP/IP, the address can be either a machine name or an IP address in the form xxx.xxx.xxx.xxx. If this error occurs when specifying a machine name, make sure the machine name is valid. Try to ping the machine name. Check that you have a DNS server properly configured.

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We can always switch out to our old cRIO but our lead mentor is hell bent on getting the new one to work for weight and size reasons. We are tearing our hair out right now - can someone PLEASE help.