C-Rio problem

[inkspell4]

Hello,

Today we were teaching one of the programming students how to image the c-rio and upload code. (First time it has ever been done in java)
We imaged it with the image version 49 for 2012 and rebooted the robot at this point we got a connection error for the OTA ( at this point i dont have the exact error message) we reimaged the crio restarted the computer and crio and attempted again to upload code but this time the crio would not connect to the computer ( the cable was plugged in and the link light (green) was on but the status light (yellow) was not even blinking)

Should i do a reset on the crio and how would i do so some documentation would be helpful


Thanks in advance