Cyprus Not connecting to FRC Labview Driver Station

[bspymaster]

Hello!

We just got a new Cyprus, but when we hooked it up to the driver station, it didn't work. The light turns green on the cyprus board, and it connects fine to the laptop to program it, but the Laptop gives the error: "FRC: Custom I/O is not enabled or is not connected to the driver station" I tried using the PSoC Programmer Utility to configure the cyprus, but the one .hex file we have (FRC_IO.2012.v3.hex) doesnt work. The programmer returns the error "The hex file does not match with the acquired device, please check the device" I'm not sure where to go from here. Any ideas?