VEXPro Out of Stock

[rsegrest]

Thanks for the update. I will check with engineers and make sure this will work for our needs.

[DampRobot]

Originally Posted by Paul Copioli

OK, so let's talk about Vershubs with 1/2" hex. We are all out of the normal Versahubs with 1/2" Hex including open orders to customers.

We have just sent 1,500 of the Versahubs with 1/4" bore to a machining house to be bored and broached[...]

I just happened to be in the "machining house" while these guys were being broached. WCP and vex are really coming through to get orders out to customers.

[Paul Copioli]

Originally Posted by DampRobot

I just happened to be in the "machining house" while these guys were being broached. WCP and vex are really coming through to get orders out to customers.

Well, I didn't really know if RC wanted everyone to know that WCP was doing the broaching, but I guess that doesn't matter now.

[geomapguy]

So is each hex hub going to have the same bolt pattern relevant to the hex or will they differ from hub to hub

[Paul Copioli]

Originally Posted by geomapguy

So is each hex hub going to have the same bolt pattern relevant to the hex or will they differ from hub to hub

Let me try to be more clear. The bolt pattern and the Versakey pattern will remain perfectly oriented to each other. The hex will not be timed to either of the other two features.

[Mr.Paulson]

Well, I have been following in CD for a few years now while mentoring my second team in five years. I have enjoyed reading many posts and have left it at that, until now. For my first post, I want to take the time to thank Paul and all of the staff at Vex and IFI for being OUTSTANDING AT CUSTOMER SERVICE. My parts were back ordered and after calling in to see if they were still going to be coming for the build season, they not only assured me they would be here, but they would provide upgraded overnight shipping to get the parts to us as soon as possible.

Thank you to Paul and all of your staff for all of your dedication to this program and the teams involved. It is greatly appreciated and I know our team will continue to use parts from Vex due to a quality product as well as customer service.

I apologize this is not necessarily on topic but figured it would be the best place to post as it is seen by the proper people.

Good luck to everyone on the rest of your build season.

[Travis Hoffman]

Originally Posted by Paul Copioli

Well, I didn't really know if RC wanted everyone to know that WCP was doing the broaching, but I guess that doesn't matter now.

As long as this doesn't detract from RC getting me the four WCP DS gearboxes I inexplicably ordered from the distributor furthest away from my location, before this weekend, I don't mind him helping out!

I'd also love for the gearbox assembly documentation to appear online before the weekend.

[FrankJ]

We received our order yesterday but it didn't have our versahubs. On our VEXPro account, it said that they shipped with the original shipment? Is there any reason that it would have said this when in reality we weren't getting our hubs???

In your box would a packing of what was shipped in the shipment & a list of items on back order (if any) Your online Vexpro account doesn't show that. You can also call/email them.

[James Tonthat]

Originally Posted by Paul Copioli

We have just sent 1,500 of the Versahubs with 1/4" bore to a machining house to be bored and broached, but here is the bad news: the only way to get fast turnaround on these part we need to rotary broach. What that means is the hex hole will not be oriented to the Versakey pattern. In my opinion, this does not matter because you only need one Versahub per shaft (see our diagrams on the product page). However, that is the best we have at the moment.

This would mean that the bolts are not aligned to the hex.

[geomapguy]

Originally Posted by James Tonthat

This would mean that the bolts are not aligned to the hex.

Well this is fine....it's just the question of if all of the new ones will have the same bolt pattern as each other

[AllenGregoryIV]

Originally Posted by geomapguy

Well this is fine....it's just the question of if all of the new ones will have the same bolt pattern as each other

No they won't the rotary broach doesn't align the hex with anything. However this is how they came last year and never once has it been a problem for us.

[M. Mellott]

Originally Posted by Paul Copioli

Dual motor input VP will be restocked soon. We are waiting for a trailer that has been sitting in Dallas since last Friday. I have learned that, ironically, freight shipping companies aren't in that bug of a hurry to deliver goods to the final destination.

The VP dual input, Cimile housings and 3 Stage Ball Shifter housings are all on the same trailer. We have all the kits sitting waiting for the housings to arrive. We expect them to arrive tomorrow. If they do, we will ship all current orders on Wednesday and should put them back in stock Thursday evening.

Paul

Thank you for the update, Paul--greatly appreciate you keeping us updated. I know this is not easy. We're looking to purchase the 3 CIM Ball Shifters as well, but we decided too late to place an order. Now I can update the team and look forward to Thursday night.

[Chris is me]

We *shouldn't* need a ballshifter for our design, but we might if our current design falls through. Can we expect the ballshifter to return to "in stock" before ship day, or should we assume the worst and plan around other options?

[camtunkpa]

I've not to posted in this thread as I don't want to people to look down upon myself or the team I mentor, but we are quite frankly stuck and very frustrated at this point.

We were happy Vexpro customers last season despite a couple minor quality issues. When we saw the new releases this year we decided to go all in. We bought the versa chassis and plates, the three 3 cim ball shifters ....the whole 9 yards on 12/12/13.

While we received a majority of the items ordered, we are missing some very crucial parts. These parts were marked as ships before kickoff when the order was placed. We are waiting for 217-3210 3/8" hex broached 30 tooth gears and 217-3288 short shifter shaft assembly.

There are other parts we knew we had to wait to receive such as the 217-3432 versablocks and the 217-3437 axle shafts but even these parts were originally marked ships 1/15. We figured we could count on Vex to ship on that date and we knew at the time of ordering it wouldn't affect our build season as long as the ship date was kept. Our bad I guess?

We tend to be pretty forgiving and patient about orders. We didn't get upset when none of our order shipped before kickoff. We didn't even inquire about our backordered items until 1/16. When we inquired about our back ordered parts we received an email telling us that "We will have these parts in by Monday at the latest and I have bumped your shipping up to next day air to get them to you asap." So good we have an idea when our parts are going to be here...Monday comes and goes no tracking information. Tuesday we emailed vex again...no response. Today we called vex and were told we will have our parts by end of day Friday. We are now yet another week behind and are running out of things to do before we get our backordered parts. Worse yet there is not even a tracking number to say we will have our parts by end of day Friday.

We are at the point that we need to make the decision to stick with vex or go with other products that we know know we can receive in a timely manor or manufacture with our limited machining resources. Although we are a veteran team, our budget is very tight. We have spent a huge chunk of our budget on Vexpro and are seriously starting to doubt our decision. At this point in the game we could have custom built our own ball shifting transmissions and still kept on track.

While I know predicting a big rush on orders is both a difficult and dangerous task for companies, the biggest complaint I have is not receiving items that were marked as in stock or ships before kickoff when we placed our order 12/12/13. I'm still very concerned because items just keep getting further and further delayed and we have been told several different things about when the orders will ship and so fourth. I recall some other company being dragged through the mud around 2007 about not meeting supply requirements or 2011 about case shorts in their motors and not getting back to customers with accurate shipping information. We expect better out of Vexpro!

This just in:
"We are committed to shipping all back orders, with the exception of P/N 217-3414 & 217-3416 (being held by customs) before the weekend"
We surely hope this is the final statement about our order with the addition of so that your team will have them by this weekend!

[magnets]

We ordered a dog gear (i think 40 tooth) and a 50 tooth gear before it was out of stock over a week ago. Will it arrive? If so, when?

Also, we ordered enough parts for one robot. This year, we're going with two. Will the dog gears/bearings ever be back in stock before ship, or are we making our own?

I'm not really looking forward to turning down hex shafts to fit in round bearings and making the dog gear/bearing pockets in gears...