VEXPro Out of Stock

[Paul Copioli]

Cliff,

I sincerely apologize for the delay. We released the entire remaining order today, which included Versablock, Versachassis Hex, 34T gear, 30T gear, 40T dog gear and the short shifter shaft.

I had a hard time finding your order because I searched on the 12/12 you stated the order was placed. Eugene Howell placed the order 11082935 at 8:42am and paid via CC. This item shipped Next day air and Mr. Howell was sent the shipping confirmation with tracking number.

Again, I apologize for the inconvenience.


All,

Any order that was placed for Versablocks on Jan 8 or earlier has shipped today either Second Day air or better.

Paul

[camtunkpa]

Paul,

Thank you so much for looking into this! Also thank you to vex for expediting these orders. We can't wait to make our robot whole.

[IndySam]

When do you anticipate having the 1/2" hex shaft collars and bearings back in stock?

[Amanda Morrison]

We are receiving inventory hourly and sending it directly to the warehouse to ship backorders. The website is being changed as parts come back into stock, so it remains an excellent resource to check for up-to-the-minute updates.

If you have questions regarding your backorder shipments, just a reminder that you can contact us three ways:

- sales@vexrobotics.com

- (903) 453-0802 (Customer Service)

- PM me, and please include your order number

I am checking frequently to ensure that any messages are addressed ASAP, and we are monitoring the Sales email/phone lines throughout the day.

[mrnoble]

Originally Posted by Amanda Morrison

I am checking frequently to ensure that any messages are addressed ASAP, and we are monitoring the Sales email/phone lines throughout the day.

I can vouch for that! All my questions have been answered promptly and specifically. Thanks again, Amanda, and everyone else at Vex.

[ksafin]

Looks like 2/3 of our shipments were shipped next-day-air to receive by tomorrow, but the one shipment that has all of our gearbox parts was shipped 2-day air... won't get it till monday..

I guess no drivetrain till week four.......

[Paul Copioli]

Originally Posted by ksafin

Looks like 2/3 of our shipments were shipped next-day-air to receive by tomorrow, but the one shipment that has all of our gearbox parts was shipped 2-day air... won't get it till monday..

I guess no drivetrain till week four.......

PM me your order number and I will investigate. We switched all eligible orders to Next Day Air.

EDIT: NVM, I found your orders.

[ksafin]

Originally Posted by Paul Copioli

PM me your order number and I will investigate. We switched all eligible orders to Next Day Air.

EDIT: NVM, I found your orders.

Was there some kind of mix up?

I was hoping maybe the gearbox parts are in the next-day-air packages by some chance - maybe to save on shipping or something.. and then less essential parts put into the 2-day air (aka our orders merged into an assortment of three packages).

Or will it really be coming monday?

[Paul Copioli]

Originally Posted by ksafin

Was there some kind of mix up?

I was hoping maybe the gearbox parts are in the next-day-air packages by some chance - maybe to save on shipping or something.. and then less essential parts put into the 2-day air (aka our orders merged into an assortment of three packages).

Or will it really be coming monday?

We are trying to contact UPS to change the shipment to Next Day. Something went horribly wrong during the UPS label printing and scanning process. They should have been Next Day.

We will update you as soon as we get an answer from UPS.

Paul

[Johnny_5]

Maybe this is the right place, maybe it's not. We ordered WCP 2 Speed DS gearboxes on January 6th and the order status still says "awaiting fulfillment."

Is there any idea on when these will get out?

[Paul Copioli]

Originally Posted by Johnny_5

Maybe this is the right place, maybe it's not. We ordered WCP 2 Speed DS gearboxes on January 6th and the order status still says "awaiting fulfillment."

Is there any idea on when these will get out?

Who did you order from: West Coast Products, VEX, or The Robot Space?

[Johnny_5]

Originally Posted by Paul Copioli

Who did you order from: West Coast Products, VEX, or The Robot Space?

The order was placed specifically through WCP.

[Paul Copioli]

Originally Posted by Johnny_5

The order was placed specifically through WCP.

Order number?

[cbale2000]

Originally Posted by Aren_Hill

Allen,

I'm holding some in my hands, they exist and are releasing today!

Cute little buggers.

-Aren

For whatever reason, when I read that, this image came to mind...




On a more related note though, I can also attest to the excellent quality of the VEXPro Customer service, I went to call the other day about an order we placed a week or two ago that had arrived with only a few of the parts in the order. After providing the order number and before even asking a question, the person on the phone informed me that the order would be shipped the next day and that it was being upgraded to next day air.

Waiting to get to out build site tonight to see if it arrived today with everything in it, but regardless I must applaud the customer service reps and their near telepathic abilities.

[dcribbs]

We ordered a bunch of stuff late Wednesday night (1/24) and I checked the order this morning to see if I could get a tracking number to find out when it would arrive. It said the order was still "processing". With the incredible volume VexPro is moving it didn't surprise me that they might be a little behind.

A few hours later I got a note from another teacher in our workspace that our order had already arrived!

Thanks for getting it here so fast and keeping the site updated so that we knew for sure what was in stock.

Stuff happens, I believe it is how you deal with it that shows your character.

VexPro has been amazingly honest and transparent and has definitely bent over backwards to do what they can to address the low inventory.

We will definitely order again next year!
Thanks!