FIRST Event Housing Provider: no access information?

[Monochron]

Our team is trying to use the Experient housing system to book a block of rooms for the Palmetto Regional. It appears that the only way to do this is to follow instruction sent in an email to Primary and Alternate contacts, however we haven't received that email. Previously FIRST sent an email to all teams concerning Experient:

2015 Event Housing Provider: Experient is proud to be the Official Housing Provider for the 2015 FIRST Robotics Competition event season. FIRST has worked diligently with hotels in each area to establish room blocks for teams that travel to Regional and District events and need affordable, convenient, and safe accommodations during their stay. If your team is traveling to a Regional or District event this season, we highly recommend reserving rooms in the official FIRST housing block. Your Main and Alternate Team Contacts will receive an email with an invitation to secure a block of rooms at participating hotels shortly. Please be sure to check your inbox for this important information.

Then they sent this in an email on Nov. 20th:

Your Team’s Main and Alternate Contacts received an email with an invitation to secure a block of rooms at participating hotels on Monday, 11/17/14. Please be sure to check your inbox for this important information.

I called FIRST hoping to get this sorted out so that the blocks don't all disappear before we can register, but the person I spoke with wasn't "allowed" (my words, not hers) to give any direct help. She could only refer the issue to another FIRST employee who deals with Experient. Hopefully that employee will be able to get Experient to resend the email.


So my question is, is there any other information that you guys can give us about this process? Can we really do nothing until Experient decides to send us a replacement email? I'm going to try calling Experient's customer support as well, but I'm not sure how that will go.