Vex Shipping

[Ricky Q.]

Originally Posted by Jimmy Nichols

Just a heads up to teams, when ordering from Vex if you select a delivery option to get something on the weekend it won't be delivered. We placed an order on Thursday night knowing it would be processed Friday morning and chose the expensive next day air shipping. Once it ships the tracking the number said it wouldn't be delivered until Monday. Default Shipping option would have delivered it in the same time frame saved a lot of money. I contacted Vex and they said UPS doesn't delivery on the weekends. Which I know is not correct. So Just a warning to teams when using this delivery option make sure its not close to the weekend.

For those who are thinking they wouldn't delivery because the carriers don't attempt delivery to a school on a weekend, all packages are delivered to my home address since we do not work in a school.

Hi Jimmy,

We're sorry for any confusion with our shipping method selection and that you didn't get your parts when you expected.

UPS does not deliver on Saturday unless you select Saturday Delivery as an add-on service. We can process a request for Saturday Delivery, but this request has to be called into us. We note this during the checkout process.

We'll review the Saturday Delivery note during checkout to make sure this is clear.

Best,
Ricky

[Jimmy Nichols]

Originally Posted by Ricky Q.

Hi Jimmy,

We're sorry for any confusion with our shipping method selection and that you didn't get your parts when you expected.

UPS does not deliver on Saturday unless you select Saturday Delivery as an add-on service. We can process a request for Saturday Delivery, but this request has to be called into us. We note this during the checkout process.

We'll review the Saturday Delivery note during checkout to make sure this is clear.

Best,
Ricky

This was not explained in the email from the rep who replied to my email this morning. I did not see this note or I would have not selected this delivery option or I would have called first thing the next morning. It seems like this should be standard for overnight delivery during the build season.

Thank you for clarifying.