Troubles with Dell?

[MattK]

Have any of you had any big troubles with Dell Computer?

I have,
This is my story...

I ordered the Dell AXIM X5 a MONTH ago, although I got e-mail 4 days after I ordered it saying it had shipped. So I waited 5 bizz days for it to come... on the 7th bizz day I called dell to see what was wrong with my order. Well they said there was a "Computer Screw-up" and the "E-mail server does this a lot" (ARNT THEY A COMPUTER COMPANY!?!! THIER COMPUTERS SHOULD WORK!) Anyway, they gave me a new order number and sent me on my merry way, waited another 7 bizz days still... the product hadn’t even gone into production! So we called dell, they said there was a 15 day back-order on the parts and for all our trouble they would upgrade our shipping to "Next day air" so I wasn’t all that happy... but I figured at least dell was trying to make-good of the situation. So anyway I checked my order status today and it said it had been shipped (For real this time!) but it said the delivery method was 8-10 bizz day ground! So I called dell, the first time I called there was this really rude lady on the phone that pretty much told me to go Fark-off. So I called them again and this time a nice lady answered and it was all good, cept that Dell was not going to give me the "next day air" shipping after they said they would... she even said it was in the computer as next day air but they sent it out to UPS as ground! OY!

So what’s a guy to do, the only real computer company I have delt with has been Apple... and as most of you know I love Apple. I have never had a problem with them.... EVER

All my PC's I have built myself... I am sorry to say that the first time I deal with a PC manufacturer has been horrible and I will never again deal with Dell.


Thanks,
Matt