Weird camera problem

[Shadow31]

I am sorry if this problem has been mentioned, but I haven't been able to find it in searches. This is our first year using a camera, and though we've made a lot of progress, we have one very frustrating problem that won't go away. When the camera is searching and gets to the right tilt, it skips panning there and continues to the next level. This seems to be only happening with the bottom search level. It otherwise locks on correctly, and isn't looking away from the light; I have tried the solution mentioned if it looks away from the light, and that makes it look away, so I know it's not the problem. Could anyone help me???