EasyC master code issues

[Joe G.]

I am currently in the process of programming our two vex robots, one of which needed a master code update. I am having a problem loading the code onto the controller. It put itself into the state of solid program light, which does not change when I remove the serial cable, turn it off, etc. but will not respond to any attempt to load the master code onto it (computer says it cannot find controller). However, the same computer and programming cable work fine for downloading normal programs onto our other vex controller, which already has master code v7. Do you have any suggestions as to how to get the master code onto our controller?

Thanks