No connection through Ethernet jacks on DS

[mprikril]

We seem to have a problem with our Driver's Station.

We were running through the steps required in the benchtop test and can not get past section 2.3.1.2. The DS does not appear to be communicating with the cRIO via the ethernet cable. Flipping the switch on the dongle changes the display of the DS to "Enabled" but the cRIO does not respond - the Jaguars still blink yellow.

The equipment is wired as required and we have LEDs indicating the appropriate devices are powered correctly. These were then verified with a meter.

I believe the ethernet jacks on the DS are not working because I can comminicate directly with the cRIO using the orange crossover cable connected directly to my laptop. I can not communicate to the DS from my laptop nor can I communicate the the cRIO by connecting both the cRIO and my computer to the DS as noted in the documentation.

I get no respose if I ping the IP for the DS.

I see no blinking LEDs on the ethernet jack of my laptop when I connect it to either Ethernet jack of the DS.

How do I know if my unit is damaged? Additionally, what we do if we were shipped a defective DS?

Many thanks