Unable to locate I/O unit over USB.. new error

[Nwb code monkey]

ok, so we deploy the code on developer, switch users to driver or w.e. and we cannot make it respond, we get an error
Unable to locate I/O unit over USB
Check the cable
Make sure the CyMiniProg3Service has been started in the Service Manager
Make sure the unit has been programmed

I looked up CyMiniProg3Service and it says it may be adware, but also see that it has happened to another FRC team, they were told to clean it, but i didnt see any results, we couldnt find the service last time, we will try again tomorrow, but have any other teams ran into this problem? does anyone have any ideas to fix it?
Our boards and USBs are all connected, we ran our program once, and had no problems, later we tried to run and got an error message that one may already be running, but we checked and there was nothing running, not even in task manager, we fixed that, then later tried with the same connections and same program, and got this error.