Autodesk Synthesis: Robot instance not valid

Hi, recently I downloaded Autodesk Synthesis for robot simiulation for my team. Although It’s working fine at my computer at home, when trying to run a simulation in our workshop’s computer, this error pop up:
Robot instance not valid.

Does anyone faced the same problem? how can we fix it?

You’ll be able to get help on their forum form Synthesis: https://forums.autodesk.com/t5/bxd-synthesis-forum/bd-p/99

Good luck!