Avid CNC Benctop 2x3 ESS Stuck in Config with no jumper

Does anyone have any idea why our Avid CNC’s ESS could be stuck in config mode even though there’s no jumper on the JP1 pins, we’ve restarted, reinstalled stuff, everything, and it still is stuck in config mode.
We’re using Mach 4 as our software, it was fine a few days ago, but we went in this morning to it not being able to connect, and saying it was stuck in config mode so we reinstalled everything, and it’s still saying it. This is super urgent to get fixed, so please give any ideas

Are the pins set to active high in the I/O tab in the ESS configuration?
Here is a video that expands it.

It turns out it was just broken somehow, avid sent us a replacement