Bunch of jaguar problems

First of all, our team ordered two new Jaguars from IFI with our PDV. One of the two received had none of the jumpers installed, and failed to work at all. Is anyone aware of the RMA procedure of IFI?

Second, our team has two jaguars from last year, one which never worked, and one which failed recently. Does anyone know if TI still honors their RMAs?

Third, I have one Jaguar that appears to function properly over PWM, but I can’t see it in CAN at all. Any thoughts?

If you are having problems with Jaguars received this year you can contact us at support@vexrobotics.com or 903-453-0802 and we’ll get them taken care of.

Best,
Ricky

Anyone have any ideas on the other questions?