We are having trouble loading firmware to and configuring our new radio. We tried it on our 2019 radio, and everything worked perfectly, but we keep erroring with the new radio.
From what we have discovered, we can’t get a steady blue power light, and the computer is sending information to the radio, but the radio isn’t receiving anything, so it looks like we’ve only got one-way communication. We can start the process of loading firmware, but it gives an error message saying the program timed out waiting for the radio.
Whatever we were doing worked on our 2019 radio, but for some reason, we just keep getting error messages when we try to use our 2020 radio. Is anyone else having this problem? if so, do you know how to fix it? We have competition in a week, so right now we are just planning on using our old radio, but we really want to get this problem fixed asap.