Can't program Radio with 2020 configuration tool

Hello, I can’t seem to program our radio with the 2020 config tool. We have tried the following:

  • Reprogramming the radio (over 30 times)
  • Using a different laptop
  • Resetting the radio
  • Disabling all other adapters
  • Using a USB to Ethernet adapter

Here are the most common errors we received:
NPF adapter error (as described on doc page)
Could not locate bridge

Thanks

What port on the radio are you connected to?

Is the radio powered up all the way before you attempt to configure it?

What port on the radio are you connected to?

The leftmost port (nearest to the DC in).

Is the radio powered up all the way before you attempt to configure it?

Yes, with a solid power LED.

If you open the network adapter settings on the PC you are trying with, do you see that the only enabled adapter is connected to a device?

Yes, it just says Unidentified Network.

I have never gotten the radio to program using the USB adapter.
Maybe others have had luck, but I always need to use the ethernet port.

I tried with the Ethernet port initially.

Have you tried using the 2019 program with everything else identical (ethernet, laptop, port)?
If it works, then the problem might be in the 2020 software. If it doesn’t, try a new cable?

We have tried multiple ethernet cables already. I believe the 2019 program was originally programmed with one of the laptops we used previously but I can try again.

If you’re still having a problem, try the steps outlined here: https://www.chiefdelphi.com/t/frc-radio-configuration-application-bug-error-finding-npf-device-name-for-adapter-solved/339143

My team had the same problem today, and these steps successfully resolved the issue.

It’s worth noting that the 2020 release of the radio configuration utility actually installs npcap instead of winpcap, much like those steps describe

We had the same issue and figured out that we had a bad adapter and when we tried to use an ethernet cord instead it worked. Just make sure the ethernet cable is in good working condition.