Can't restore/update my Spark Max

I’d like to update the firmware of Spark Max because the Driver Station log viewer always returns an old firmware version all the time when I turn on the robot. I updated without problems all Sparks Max (because many of them were with legacy firmware), except for one that I couldn’t update. I tried using the Recovery Mode because the REV hardware client doesn’t recognize the USB-connected port, but Windows does in Device Manager (Scan Devices doesn’t find too). This way, I can update the controller’s firmware using Restore Mode, but when updates are finished, the Spark Max connection disappears and I back to the main menu. Reconnecting via the USB port, it returns in the same way before being restored.

Any tips for solving this issue?

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send us an email to [email protected] and I am sure we can get you ready to run.