Can't start Shuffleboard

We get a cryptic error message whenever we try to open up the 2020 version of Shuffleboard:

We just updated our computer to the 2020 control system and we updated our Java to version 11 from 8. We’ve ensured that we changed our JAVA_HOME to the correct version 11 path. We’re also able to see the splash screen with the 2020 version number on it very briefly before the error message. We’re getting the same message on both our computers. What does this mean and how do we fix it?

Did you use the offline installer? You really should be, it solves so many of these issues. If you didn’t, you need the latest copy of the Visual C++ Redistributable.

https://aka.ms/vs/16/release/vc_redist.x64.exe

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Did the trick. Thank you!