Chairman’s Submission Issues

Hi all,
My students are having an issue submitting the Chairman’s award. When they paste the long essay into the appropriate field, they are told that it is longer than 10,000 characters. It is definitely less (checked by 2 different word processors). They have tried on 2 separate computers as well. There are no tabs, but there are line breaks. Do line breaks count as characters in FIRST’s submission system?

My guess would be if a space is a character, then a line breaks is one also.