Our team’s cRIO got fried during testing. Where can we get a new one?
You should probably start by contacting National Instruments if it is really the CRIO. But first, exactly what happened and what is it doing now.
The first thing I would do is to check the power connections to the screw terminal block on the CRIO to make sure they are correct, and to check that you are getting power there using a volt meter. It is always possible that you have something much simpler wrong such as a bad connection, low voltage, a damaged power distribution board, etc.
National Instruments has a “return material authorization” (RMA) policy for repairing FIRST team cRIOs. If you have correctly wired up a direct power supply to the cRIO and none of the power lights come on, then this might indicate a blown fuse. Your Team Leader can call the RMA department from 7am to 7 pm CST at 1-866-511-6285 to set up a return.
Well…
The power distributor is only outputting 12V from the 24V spot. We hooked up the cRIO to a separate source, and that didn’t work either.
That sounds like a problem with the Power Distribution Board, and is unrelated to the cRIO. The 8-slot cRIO will not function with only 12 volts supplied to the power input.
We hooked up the cRIO to a separate source, and that didn’t work either.
What was the “separate source”? The first-generation FRC-cRIO wants at least 19 volts before it will power up.
(The newer 4-slot FRC-cRIO-II can work with as little as 9 volts.)
We hooked it up to 24 volts (about).
One of our mentors wants to know where we can buy a new cRIO as well.
We already shipped our cRIO in for repairs, and it should get here for the 18th.