Cypress PSoc Programmer Port Selection problem

Technical Control System
1

In the PSoC Programmer, under Port Selection the board is not displayed when connected. The Device Family (CY8C38xx) is not listed, nor the Device (CY8C3865AXI-056 I believe).

Am I missing an update for the PSoC Programmer or Creator?
If so, which ones and where can I find them.

Thanks!

2

I have ver. 3.10.1.616 . The board is listed as Firsttouch3 in the port selection window.

3

There was a problem some teams encountered that required uninstalling/reinstalling the PSoC s/w (included with the Driver Station Update or via CD in the PSoC case).