DS Ethernet ports coming loose

Title’s pretty self-explanatory. I’m from team 2497 and eth1 and eth2 are slowly desoldering themselves. We can fix it in-house but it’d void the warranty. There’s been no response from the email support which we started emailing a week ago, so is there some tech support number we can call to get this fixed or should we just void the warranty and do it ourselves?

http://usfirst.org/uploadedFiles/Driver%20Station%20ESD%20Sensitivity%20Rework%20Instructions.pdf

Look at the last Q&A. Let us know how it went since we were experiencing the same problem but decided to deal with the mess after ship. We bought a new one instead.