Easy C problem

I did like the instructions said for the initial setup for easyC but when i went to download the On-line Window to download the On-line code a window popped up and said that the Program light should be orange and the serial cable should be connected all of this was done so where did I go wrong? And what should i do to fix it?

Are you using the right COM port number?

Did you press the PROG button on the controller until 2 of the 5 lights went orange?

well there’s your problem your using Easy C. but seriously you might consider calling intellitech if they’r still the ones who make it.