I’m trying to convert a .hoot file that was generated with 2025 firmware devices with the newest phoenix tuner X preview and I’m getting a MissingJsonItem error.
Logs on the usb plugged into the Rio also get the same error but on a different computer the error does not occur and the logs are read just fine
Did you ever find a solution to your issue? We’re having a similar error.
I haven’t been in the shop at all to mess with it but my guess is that the problem is with downloading whatever they need to download to parse the new .hoot format.
On the computer that has the issue we first tried to convert the files when connected to the robot so we got the pop up that we needed to connect to the internet the first time we parse the file. On the computer that it works on we never got this pop up.
You might have luck deleting the app and its data then redownloading.
You’ll probably have better luck emailing CTRE support
Interesting. I’ll try uninstalling the Tuner Preview and see if that’s a temporary workaround when I get the chance soon.
Make sure you try deleting the app data too because just uninstalling and re installing doesn’t fix it
Yeah, I’m going to try this when I get the chance. Do you know where the Phoenix Tuner AppData is located?