Our team runs two NEO 550s in VPs, one for our intake and one for our colour wheel mechanism. Both experience the issue of the VP motor shaft clamp loosening from the motor shaft and causing slight damage to the shaft, presumably as it free spins. The damage got so bad on the intake that the motor had to be swapped out.
We have tried tightening the crib screw alot, locktight and aryldite epoxy but it always finds its way loose in anywhere from 3-30 minutes of runtime (best results with epoxy). This happens in both high load (intake) and low load (colour mech) use cases.
Yes, the shaft collar clamp is the correct one for 550 motors and yes we have tried multiple motors and collar clamps. Has anyone got a resolution for this issue?