[FTC] How do I use a Gobilda Servo Programmer?

I have a Gobilda 3102-0001-0001 Servo Programmer for the Gobilda 2000 Series Dual Mode Servos. I am attempting to use it to allow a servo to spin continously. The servo already has the proper gears for continous rotation (When rotated by hand, it goes all the way around just fine), and I now need to use the Servo Programmer to program the servo to interpret the input signal as direction and speed rather than position.
As the battery array that came with the programmer has been misplaced, I have just been powering the programmer using the 5V power source built into the control hub to power it. I tried following the instructions in the official page for the programmer, but once I unplugged the servo from the programmer and plugged it into the control hub, the servo just behaved as it normally would, rather than moving continously. I also tried plugging the programmer into one of the servo ports, rather than the power source, but the behavior was exactly the same, even though I kept the servo plugged in.
Any help figuring this out would be greatly appreciated.
EDIT:
I figured it out. We called customer service, and it turned out the reason that we were having problems was that we were plugging the +,⏚, and S terminals into the power source when we only should have been plugging in the + and ⏚ terminals. Thanks for all the help!

The servo programmer works the same with 5v and the 6v from the battery pack, so that shouldn’t be the issue. When you use the programmer to put the servo into continuous mode, you can test that with the left and right pads on the programmer. When you do that, does the servo move continuously or to the limits? If when testing with the programmer if it’s hitting the limits, then you may have missed a step in setting the continuous mode. If it turns continuously with the programmer, then you may have a code issue.