We booked a fundraiser with a well known franchise (that I wont name) through their online system. Basically we would get XX% of the sales we bring them, by having customers mention that they want to support us. We went all out on promoting this event in our community and school. We heard rumors the night before that the location was under construction, but it was too late to do anything as the mall , HQ, and the restaurant were obviously closed for the night. On the big day, I confirmed that the restaurant was indeed closed, but once you say something online, it’s impossible to take back. Our mentor has received angry emails from parents who took time out of their weekend but missed our notice that it was cancelled.
What’s a fair expectation of the restaurant? They have already asked us if we want to rebook another date, which i’m cool with, but our mentor wants something different. Thoughts?
ps this is my first topic on CD so please let me know if it’s in the worng section or something.