Automation Direct has an urgent request:
PLEASE READ OUR INSTRUCTIONS BEFORE TRYING TO USE YOUR $35 VOUCHER CODE
Our website works a little differently than others - it’s not hard - but you WILL need these instructions:
We want you to have the free parts - but the program is in a bit of jeopardy…
Here’s why I’m asking:
For some reason this year - there is a marked increase in teams that are arriving at our site without the instructions and they can’t figure out how to use their voucher. That’s bad in-and-of-itself - but it gets worse…
These teams then send an e-mail to our sales dept, or our web help-desk, or our marketing dept asking what to do. No big deal if it were just one or two e-mails - but it’s a much larger number - and it is generating negative internal publicity for the program within the company. Then it gets even worse…
Some teams go ahead and place an order without activating their voucher, and then e-mail or call us and ask us to retroactively apply the credit to their credit card. We clearly state (in the instructions) that this is not possible - but our accounting dept is soo nice that they try to do it! And it’s a huge PAIN for them… and there is even more of a black-eye for the program (internally).
So… what are we doing? FIRST OFF, please read and forward the instructions to anyone that needs them - and know that we are working with the KOP folks at FIRST to increase the visibility for the instructions everywhere that we can.
We have also looked into changing the way our website works - but that is not possible right now - it is already as simple as it can be. I hope you can understand.
So please read the instructions (think ‘datasheet for free parts’) - and pass them along. We would really appreciate it!
Obviously, this program works best when it is automated
We want teams to have the free parts, AND we want to continue the program for many years.