This is the email I got today. I"m trying to order 1/4" polyurethane cord but there is a lot of other stuff I want to order from them soon. I know I am using a residential address but I do not own a business. I have also heard they will only deal with “established business” whatever that mean.
“Due to the complexity of U.S. export regulations, McMaster-Carr accepts international orders only from businesses. This decision also applies to orders shipping within the United States, because it is based on the final destination of the items. We cannot accept this order or future orders.”
McMaster-Carr seems to have flip-flopped on whether they will ship to Canada a number of times. In the past, it was easy to apply for an account as a Canadian organization. No issues with shipping.
Then all of a sudden they stopped taking new Canadian customers.
I heard last year they started opening Canadian accounts again, and I told a bunch of teams to get them while they could.
It sounds like they’ve stopped again?
We’ve had a McMaster account for as long as I can remember, and have a long standing account history. I would encourage any team to try and do the same.
If you are just trying to do a one-off order online, you probably won’t have success. If you call them, and attempt to set up a proper account with them first, you will probably have a lot more luck. You will need to jump through a few hoops to verify the existence of your team/organization/school, but it will be well worth it!