How do you resolve "generalError" showing up in Phoenix tuner?

[hoi_is_repeating]

Whenever i try to install the diagnostic server for phoenix tuner, and whenever i do it i always get something saying “generalError”, and i just can’t seem to figure out why.

We reimaged the rio to 2021 v 3.0 over and over, unintalled phoenix tuner and the firmware and reinstalled it, even uninstalled labview versions 2019 to 2022 and only reinstalled the most recent ones.

For phoenix tuner we use the usb b cable to connect to the roboRio, and all options are default.

Our labview code was built and run successfully. However, the small green circle next to the target didn’t light up. However it did build.

Please help me!!!

P.s. we use talon srxs.

[tylerhedge]

IIRC you shouldn’t need to install the diagnostic server, it comes automatically if you have code deployed on the robot that features CTRE libraries (see here FRC: Prepare NI roboRIO — Phoenix documentation).

Make sure you’re connecting to the right place as well (if you are connecting via USB it should be 172.22.11.2, not 10.te.am.2)

finally, I have had some issues with tuner occasionally breaking if you deploy the diagnostic server or if you deploy code but usually, a restart fixes it.